Return & Refund Policy
Returns
At Elite Mart, we are committed to providing you with high-quality products and an enjoyable shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Eligibility
- You may return most new, unopened items within 30 days of receipt for a full refund.
- Items must be in their original packaging, with all tags and labels intact.
Non-Returnable Items
- Certain items are non-returnable, including
- Gift cards
- Customized products
- Items designated as final sale
How to Initiate a Return
- Contact Us: Please reach out via email at support@elitemart.com or call our customer service at (+91)9316816121 or 9216816121. Include your order number and the reason for the return.
- Return Authorization: Upon approval of your return, we will issue a Return Authorization (RA) number and provide instructions for the return process.
- Pack and Ship: Carefully package the item(s) you wish to return, ensuring the RA number is included within the package. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds
- Refunds will be processed to the original payment method within 7-10 business days following our receipt of the returned item.
- Please note that shipping costs are non-refundable unless the return results from our error.
Exchanges
- If you have received a damaged or defective item, please contact us within 7 days of delivery to arrange for an exchange.
Contact Us
For any inquiries regarding our Return and Refund Policy, please do not hesitate to contact us:
- Email: support@elitemart.com
- Phone: (+91) 9316816121 or 9216816121
- Business Hours: Monday - Sunday, 10 AM - 10 PM